What happens if something goes wrong during my appointment?

---

At Oak Bay Lawns, we believe great service isn’t just about doing the job right — it’s also about making things right when unexpected issues come up.

✅ If something goes wrong during your service:

• Your provider will immediately document the issue and report it to our management team.

• We’ll reach out to you the same day to explain what happened and discuss next steps.

• If damage occurs to your property (extremely rare, but possible), we’re fully insured and will work with you to make it right.

✅ Our priority:

• Transparent communication.

• Fair, fast solutions.

• Respect for you and your property.

✅ Good to know:

• All Oak Bay Lawns professionals are covered by liability insurance and WorkSafeBC.

• You’ll also receive text or email updates if there are any significant service delays or issues.

We take pride in providing reliable lawn care services throughout Victoria, Oak Bay, Fairfield, and surrounding neighbourhoods — and that includes handling the rare “uh-oh” moments with professionalism.